The recent release of Apple’s iPhone 5 had many reviewers claiming that it was pretty darn close to a masterpiece of innovation, blending the best features of the past models with strong updates and beautiful design.
Yet almost as quickly, critics and users began frantically pointing out its flaws – the glitches in Apple Maps, its tendency to scuff, a camera defect that causes a “purple haze”, the need for a new adapter … the list goes on.
These flaws, while a tad inconvenient from a user’s perspective, are far from destructive. As a new iPhone 5 owner, I can attest that the phone works great; it provides an excellent user experience; and it really does help make my life run more smoothly.
So why all the naysayers? It seems that as technology advances and becomes increasingly integrated with our lives, we’re becoming hypersensitive to minor hiccups that may cause us any level of dissatisfaction. Because we are exposed to such fantastic displays of technology prowess every day, we’re more critical and less tolerant of the occasional disturbance to our user experience.
I admit: I’m the first one to throw up my hands in frustration when my computer’s “thinking” wheel comes on for any amount of time (even mere seconds) – which is pretty ridiculous when I stop to think about how far technology has advanced in my own adulthood. I remember watching with baited breath as my computer dialed up to AOL, hoping that it would connect, and once it did, knowing that at any moment the connection could fail. Today, I have unlimited, seamless Internet access 24/7 … from my pocket, my car, my bed. It’s amazing, and yet it’s easy to forget.
The creative minds at Saturday Night Live recently spoofed this tendency toward technology nit-picking in a hilarious faux talk show that pit tech critics against the Chinese factory workers that assembled the iPhone 5:
While over the top, it definitely puts our griping in perspective. Instead of complaining about having to use a new adapter, shouldn’t we be happy that we even have access to such awesome technology? Shouldn’t we be amazed by the great strides technology has made in our lifetime?
It’s something to think about – which I swear I’ll do, as soon as I finish Photoshopping this annoying purple haze out of my Instagram photos.
What do you think? Should we stop the nit picking, or should we be able to complain when a company as advanced as Apple doesn’t pinpoint and fix a product’s bugs before it launches? Join the conversation below!